FAQ 2018-07-12T16:13:13+00:00
Is it possible to change the date/time of a ticket? 2018-07-09T16:14:53+00:00

Yes, in order to change your online ticket information you must contact Get Bus support team via live chat present on the website, by e-mail info@getbus.eu or by phone +351 253 262 371. The revalidation of the ticket can only be done once. In case the ticket was bought at the office you must return there to change it.

I bought a ticket but I no longer intend to travel with Get Bus. Can I get a refund? 2018-07-09T15:58:58+00:00

Get Bus doesn’t make refunds. If you don’t travel on the date for which you purchased a ticket, you will have a two month validity period to use it. You should contact the company prior to the date you wish to use the ticket.

Are all buses identified as Get Bus? 2018-07-09T15:33:59+00:00

Yes, all of Get Bus buses are identified with a yellow board with our logo and destination on the front.

Does the bus stop along the way? 2018-07-09T15:29:09+00:00

No, the bus goes straight from the Bus Station to the Aiport and vice versa.

What’s the limit of luggage per passenger? 2018-07-09T15:27:03+00:00

Each passenger is allowed to travel with one item of luggage in the hold of up to 32 kg gross weight, one item of hand luggage and one small bag.
If your luggage exceeds this, a fee can be applied by the driver at the terminal.

Do I need to print the online ticket? 2018-07-09T15:25:36+00:00

No, you can present the online ticket through an electronic device (tablet, smartphone or laptop) or printed.

Where can I buy the ticket? 2018-07-09T15:20:43+00:00

You can make a reservation on our website or in the Help Desk at the bus station. It is also possible to buy our tickets with the driver inside the bus.

Do I need to buy the ticket previously? 2018-07-09T15:10:24+00:00

It’s not mandatory to buy the ticket previously, however, we advise to do it especially on the 04:00 a.m. bus.

Does the bus wait for passengers with ticket? 2018-07-09T15:07:39+00:00

The bus cannot wait after the announced schedule for passengers with tickets so that the service will not be compromised. However, the ticket can be used on the next bus without any additional costs.

Can I travel with my PET? 2017-06-25T17:15:48+00:00

Yes you can, as long as they travel on a PET container.