FAQs

Yes, if you want to change information on your online ticket, you should contact the Get Bus support team by email info@getbus.eu or by phone +351 253 262 371. Ticket revalidation can only be done once. If the ticket was purchased at the ticket office, you must go to the counter of the respective Bus Station where the ticket was purchased.

Yes, we provide refunds. 

The passenger has the right to request a return within 14 days from the date of purchase. 

According to Decree-Law 24/2014  Article 15, the return of tickets has an associated cost of:
            Up to €14 - €1
           + €14 – €2

The amount will be debited from the refund made.

For transfers outside the European Union, Iceland, Liechtenstein, Monaco, Norway and Switzerland there is an associated cost of €18.

Refunds are only made for tickets whose journey was not completed in full or in part (Round Trip).

Yes, all buses operated by Get Bus are duly identified with a plate positioned at the front of the bus, identifying the company and the destination.

On routes between Porto Airport and Braga, Guimarães and Viana do Castelo, the bus makes a direct route, without intermediate stops.

For other destinations, the bus makes stops along the way.

Free transportation of two luggage up to 32 kg gross weight, one carry-on bag and one small bag/suitcase per passenger is allowed. If your luggage exceeds these limits, a fee may be charged by the driver at the time of boarding.

No, the online ticket can be presented in digital format through the screen of electronic devices (tablet, smartphone or laptop) or printed.

You can purchase your ticket in advance via our website or at one of our counters. Alternatively, you can also buy the ticket directly from the bus driver, but only in cash.

It is not mandatory to purchase the ticket in advance, however we advise you to do so for the 4:00 am time departure.

In order not to compromise the service, the bus cannot wait after the time indicated by passengers with a ticket. However, the ticket can be used at the next time slot at no additional cost.

Your pet can travel with you, inside the passenger compartment of the bus, as long as it is packed in an appropriate carrier. With the exception of available seats, they cannot occupy a seat intended for passengers and must be accommodated at their feet.

We have 6 Get Bus help desks. They are located in the following locations:

• Porto Airport: Arrivals floor
• Braga: Braga Bus Station
• Guimarães: Guimarães Bus Station
• Viana do Castelo: Ovnitur Travel Agency
• Ponte de Lima: Ovnitur Travel Agency 
• Ponte da Barca: Barquense Travel Agency