Terms and Conditions Get Bus

This version is in force since 8th of September 2026. Bookings made before that date are governed by the previous version of these Terms and Conditions, available on request.

Please read carefully our terms and conditions described below and divided by topics.

Tickets

The conservation of the ticket until the end of the journey is mandatory, in accordance with Art. 8 of Decree-Law No. 9/2015, of January 15.

The maximum change available on board is 20 €. Payments with higher values are subject to the availability of change, and high-value notes may be refused.

Passengers must arrive 15 minutes before the departure time. The ticket guarantees boarding priority for the reserved day and time, up to 5 minutes before departure.

If the ticket is not used at that time, it may be used on subsequent journeys, subject to seat availability and without the need for rebooking.

Tickets are valid for 2 months from the date of departure.

Children between 0 and 14 years old (inclusive) benefit from the specific conditions defined in this promotional tariff, which prevail over the previous general references of the R.T.A., when applicable.

Tickets can be purchased through:

• Website and Get Bus application: bank card (Visa, Mastercard), Multibanco Reference, MB Way, Google Pay and Apple Pay.
• Bus: cash and bank card, at the payment terminal on board.
• Get Bus counters: cash and other means available locally.

Tickets bought online are sent automatically to the email address indicated after payment is confirmed. Tickets purchased on board or at the counter are issued physically at the time of purchase.

Online tickets

For purchases via the website (www.getbus.eu), presentation of the ticket in digital format (tablet, smartphone or laptop) is accepted, provided it is legible. Printing is optional.

The customer must carry an identification document corresponding to the name on the ticket, if requested by the driver.

In case of non-receipt of the electronic ticket, you should contact info@getbus.eu or +351 253 262 371, indicating the reservation number or the data provided during the purchase.

Booking changes

Passengers may change the date, time or route of their booking up to 24 hours before the departure time of the ticket being changed.

Changes are made exclusively online, through our website or the Get Bus application. It is not possible to change bookings at physical counters or on board.

Each change is subject to a fixed cost of 0.50 € per booking, a final amount with VAT included.

If the new time or route has a higher fare, the customer pays the difference in value, automatically calculated and settled by the available payment methods. If the new journey has a lower price, the difference is not refunded.

Each booking may be changed a maximum of two times.

The validity of the ticket is always counted from the new departure date.

Refunds

Passengers can request a refund for their ticket up to 60 days after purchase. The request must be submitted in writing to info@getbus.eu or through the form on the contact page.

Refunds are subject to a cancellation fee:

• Bookings with a total value up to 14.00 €, inclusive: 1.00 €
• Bookings with a total value above 14.00 €: 2.00 €

The fee is due once per booking, regardless of the number of tickets it includes, and is deducted from the amount to be refunded. The amounts shown are final, with VAT included.

Example: a booking of three tickets of 9.00 €, with a total value of 27.00 €, carries a cancellation fee of 2.00 € and results in a refund of 25.00 €.

Cancellation always applies to the booking as a whole. It is not possible to cancel only part of the tickets in a booking.

Only tickets for journeys that have not been taken are eligible for a refund. For round-trip tickets, a refund is only possible if neither leg of the journey has been used: once one of the trips has been completed, the ticket is no longer eligible for a refund, even a partial one.

How the refund is made

The refund is processed to the payment method used in the purchase whenever that method allows it, namely for payments by MB Way, bank card, Apple Pay and Google Pay.

For payments by Multibanco Reference, in cash or at a terminal on board, the refund is made by bank transfer. For this purpose, the passenger must provide the IBAN and the name of the account holder, data used exclusively to process the refund.

Transfers to accounts held outside the SEPA area are subject to a bank cost of 18.00 €, also deducted from the amount to be refunded.

Once the request is accepted, the refund may take up to 15 days to process.

Right of withdrawal

Passenger transport contracts are not subject to the right of withdrawal provided for distance contracts. The conditions for changing and refunding transport tickets are exclusively those set out in these Terms and Conditions.

Vouchers

As an alternative to a refund, passengers may convert the value of the journey not taken into a Get Bus voucher, under the same conditions and deadlines as those set out for refunds.

Conversion into a voucher is not subject to a cancellation fee.

The voucher is valid for one year from the date of issue and may be used to purchase any Get Bus ticket, in one or more purchases, until its value is exhausted.

If the ticket purchased with the voucher has a value higher than the available balance, the passenger pays the difference by the available payment methods. If it has a lower value, the remaining balance stays on the voucher until the end of its validity period.

The voucher is personal and non-transferable, is not convertible into cash and is not refundable. Once the validity period has expired, the voucher lapses and the unused balance is not refunded.

Luggage

Responsibility for luggage rests with the customer, and it must be identified with a visible tag. The carrier does not assume responsibility for damage or loss of unidentified luggage.

Documents, valuables and electronic equipment must travel in the passenger compartment, under the passenger's responsibility, provided that they can be accommodated under the seat or in the storage space above.

It is not permitted to transport volumes that exceed the characteristics of personal luggage, cannot be accommodated in the luggage compartments, or compromise the safety of the vehicle (Art. 16, No. 1, of Decree-Law No. 399-F/84).

Weapons and similar objects are prohibited.

Only the transport of small volumes is permitted inside the vehicle, provided they are properly conditioned. These must be placed in the space under the seat or, where they exist, in the upper storage compartments (Art. 16, No. 2, of the same legal diploma).

Foldable bicycles may be transported provided they are packaged and placed in the luggage compartment. If the total weight exceeds 32 kg, an additional fee may be charged.

Animals

The transport of companion animals is permitted in the passenger compartment, provided that:

• They are transported in an appropriate container;
• They travel accompanied;
• They are in appropriate hygiene and health conditions.

Animals cannot occupy seats intended for passengers (Ordinance No. 968/2009). The restrictions of Art. 16, No. 2, of Decree-Law No. 399-F/84 also apply.

Exclusion of liability

The company is not responsible for non-compliance resulting from external factors, acts of God, force majeure, or compliance with legal and administrative obligations. It does not guarantee connections with other transport services, whether its own or third-party.

The applicable legislation is Portuguese law. In case of litigation, the court of the district of Braga has jurisdiction.

Promotional tickets

Promotional tickets are considered all those purchased for a value lower than the current price list, with this discount condition being duly noted at the time of purchase. The general rules established in these Terms and Conditions apply to promotional tickets, with the rules below acting as a complement.

Usage and validity. Promotional tickets are only valid for the time and date selected at the time of booking. Changing the direction of travel is not permitted. If a round-trip ticket includes a promotional journey, the usual round-trip discount will not be applied to the total value.

Booking changes. The conditions of the "Booking changes" section apply, with the exception of a change of direction, which is not permitted.

Refunds. The rules and fees of the "Refunds" section apply in full.

Availability. The availability of promotional tickets may be limited by date, time, sales channel, quantity or route. Get Bus reserves the right to suspend, change or terminate promotional campaigns at any time.