Terms and conditions

Terms and conditions Get Bus

Please read carefully our terms and conditions described below and divided by topics.

TICKETS

The conservation of the ticket until the end of the journey is mandatory, in accordance with Art. 8 of Decree-Law No. 9/2015, of January 15.
The maximum change available on board is €20. Payments with higher values are subject to the availability of change, and high-value notes may be refused.
Passengers must arrive 15 minutes before the departure time.
The ticket guarantees boarding priority for the reserved day and time, up to 5 minutes before departure.
If the ticket is not used at that time, it may be used on subsequent journeys, subject to seat availability and without the need for rebooking.
Tickets are valid for 2 months from the date of departure.
Children between 0 and 14 years old (inclusive) benefit from the specific conditions defined in this promotional tariff, which prevail over the previous general references of the R.T.A, when applicable.
Tickets can be purchased through:
Website – Credit Card (Visa, Mastercard), Multibanco Reference, MB Way, Google Pay, Apple Pay.
Bus – Cash.
Get Bus Counters – Cash and other means available locally.
Tickets bought online are sent automatically to the email indicated after payment is confirmed. Tickets purchased on board or at the counter are issued physically at the time of purchase.

ONLINE TICKETS

For purchases via the website (www.getbus.eu), presentation of the ticket in digital format (tablet, smartphone, or laptop) is accepted, provided it is legible. Printing is optional.
The customer must carry an identification document corresponding to the name on the ticket, if requested by the driver.
In case of non-receipt of the electronic ticket, you should contact info@getbus.eu or +351 253 262 371, indicating the reservation number or the data provided during the purchase.

REFUNDS

The passenger has 14 days from the date of purchase to request a refund. The request must be submitted in writing via info@getbus.eu or through the form on the contact page.
In accordance with Decree-Law 24/2014, Art. 15, the following fees apply:
Tickets up to €14: €1
Tickets above €14: €2
Transfers outside the SEPA area have an additional cost of €18.
Only tickets for journeys not performed, in total or in part, are refundable. After the request is accepted, the refund may take up to 30 days, as per the Consumer Defense Code.

LUGGAGE

Responsibility for luggage rests with the customer, and it must be identified with a visible tag. The carrier does not assume responsibility for damage or loss of unidentified luggage.
Documents, valuables, and electronic equipment must travel in the passenger compartment, under the passenger's responsibility, provided that they can be accommodated under the seat or in the storage space above.
It is not permitted to transport volumes that exceed the characteristics of personal luggage, cannot be accommodated in the luggage compartments, or compromise the safety of the vehicle (Art. 16, No. 1 of Decree-Law 399-F/84).
Weapons and similar objects are prohibited.
Only the transport of small volumes, provided they are properly conditioned, is permitted inside the vehicle. These must be placed in the space under the seat or, if they exist, in the upper storage compartments (in accordance with Article 16, No. 2 of the applicable legal diploma).
Foldable bicycles may be transported provided they are packaged and placed in the luggage compartment; if the total weight exceeds 32 kg, an additional fee may be charged.

ANIMALS

The transport of companion animals is permitted in the passenger compartment, provided that:
They are transported in an appropriate container;
They travel accompanied;
They are in appropriate hygiene and health conditions.
Animals cannot occupy seats intended for passengers (Ordinance 968/2009). The restrictions of Art. 16, No. 2 of Decree-Law 399-F/84 also apply.

EXCLUSION OF LIABILITY

The company is not responsible for non-compliance resulting from external factors, acts of God, force majeure, or compliance with legal/administrative obligations. It does not guarantee connections with other transport services, whether its own or third-party.
The applicable legislation is Portuguese law. In case of litigation, the court of the district of Braga has jurisdiction.

PROMOTIONAL TICKETS

Promotional tickets are considered all those purchased for a value lower than the current price list, with this discount condition being duly noted at the time of purchase. The general rules established in these Terms and Conditions are applicable to these tickets, which act as a complement to them.

Usage and Validity - Promotional Ticket

Time and Date: Promotional tickets are only valid for the time and date selected at the time of booking.
Direction Change: Changing the direction of travel is not permitted for promotional tickets.
Round-Trip Tickets: If a Round-Trip ticket includes a promotional journey, the usual Round-Trip discount will not be applied to the total value.

Booking Changes - Promotional Ticket

Changes to promotional tickets must be made exclusively online, through our website or the Get Bus application.
It is not possible to change promotional ticket bookings at physical counters.
All changes are subject to a fixed cost of €0.50 per booking.
In case of change to a time with a higher fare, the customer must pay the difference in value, automatically calculated and settled by the available payment methods.
If the new time presents a lower price, the difference in value will not be refunded.

Ticket Refunds - Promotional Ticket

Applicability: Only tickets whose journeys, in total or in part (Round-Trip), have not been performed are subject to refund.
Promotional Tickets: The refund rules and fees applicable to normal tickets, detailed in the "Refunds" section, extend and apply fully also to tickets purchased under the promotional regime.
Request Procedure: Refund requests must be submitted exclusively through the company's official channels (by email or using the dedicated form).

Availability - Promotional Ticket

The availability of promotional tickets may be limited by date, time, sales channel, quantity, or route.
Get Bus reserves the right to suspend, change, or terminate promotional campaigns at any time.